The Customer Service Commitment Profile is designed to help individuals understand how much “service excellence” is offered to the customer. The profile gathers information from the individual at two levels:

1. The individual’s personal views about commitment to customer service, and
   
   
2. How he/she sees their organization’s efforts to offer service excellence to customers in general.

Because customer service excellence is a large and broad ranging area, this instrument breaks the subject down into six sub-categories, with scores in each area. The Customer Commitment sub-categories are: